Orders & Shipping
Orders are typically processed within 1–3 business days. Delivery usually takes 7–12 business days depending on your location. You'll receive a tracking link by email as soon as your order ships.
Yes, we ship to most countries worldwide. Delivery times and any duties vary by destination and are calculated at checkout.
You can modify or cancel your order within 12 hours of placing it. After that, our warehouse begins processing and changes may no longer be possible.
Once your order ships, you'll receive an email with a tracking link. You can also track your order anytime from your account page.
Returns & Refunds
No problem. We offer a 30-day hassle-free return policy. If the size doesn't fit, you can easily request an exchange or return.
We offer a 30-Day Risk-Free Guarantee. If you're not completely satisfied, return your boots within 30 days for a full refund — no questions asked.
Email us at support@movaracare.com with your order number. We'll send you a prepaid return label and simple instructions.
Refunds are processed within 3–5 business days after we receive your return. It may take an additional few days for the funds to appear in your account.
Yes. Returns are completely free within 30 days of delivery.
Sizing & Fit
Yes, our boots are designed to fit true to size. We recommend choosing your regular shoe size. If you're between sizes, consider selecting the larger size for a more comfortable fit.
Yes. The boots feature a spacious toe box that allows your toes to move naturally, making them comfortable even for people with slightly wider feet.
Yes — every product page includes a detailed size chart with foot length and width measurements to help you find your perfect fit.
Product & Care
Our boots are crafted from premium genuine leather and feature a durable rubber outsole designed for stability, traction, and long-lasting wear.
The boots are made from high-quality leather that is naturally water-resistant. They provide reliable protection against light rain and wet surfaces. For heavy rain or snow, we recommend applying a waterproofing spray.
Absolutely. The ergonomic arch support and cushioned insole help reduce foot fatigue, making them comfortable for long hours of walking or standing.
To maintain the quality of the leather, we recommend cleaning the boots with a soft cloth and using a leather conditioner occasionally to keep them looking great.
Warranty
Yes. Every pair of Movara™ boots comes with a 12-month warranty against manufacturing defects. Normal wear and tear is not covered.
Send us a photo of the issue along with your order number, and we'll arrange a replacement or refund straight away.
Contact & Support
Reach us anytime at support@movara.com. Our customer service team replies within 24 hours, Monday to Friday.
We currently handle all customer service by email so we can give every request the attention it deserves. Response time is fast — usually under 24 hours.
STILL HAVE QUESTIONS?
WE'RE HAPPY TO HELP.
support@movaracare.com
